Shipping Policy
This Shipping Policy formulates unified and standardized logistics service rules for all luggage orders on our online store, applicable to all domestic and international individual and commercial customers. The policy covers order processing standards, packaging specifications, shipping methods, delivery cycle descriptions, tracking services, and liability division principles. By completing payment and confirming any product order on this platform, all users fully acknowledge and agree to abide by all terms of this policy, which serves as the official standard for all logistics service execution and exception handling.
All valid orders will enter formal processing within one to three business days after successful payment verification. The complete processing workflow includes order information confirmation, product integrity inspection, accessory matching, professional reinforced packaging, and warehouse outbound registration. As large-volume hard-structured travel products, all luggage undergoes enhanced packaging treatment with thickened cartons, corner protection foam, edge wrapping buffers, and outer waterproof films to prevent surface scratches, corner collision deformation, shell extrusion damage, and waterproof failure during long-distance transportation and transshipment. Orders submitted on weekends, statutory holidays, and peak sales seasons will be processed in chronological order on the first working day to ensure packaging quality and shipment accuracy.
We provide diversified shipping solutions to adapt to different customer timeliness and regional needs, including standard shipping, expedited shipping, and global cross-border shipping services. Standard shipping applies to most conventional regional orders with stable logistics networks, with an estimated delivery time of five to twelve business days. Expedited shipping provides priority processing and fast transit services for urgent orders, supporting delivery within two to five business days in eligible regions with additional service fees. International shipping takes ten to twenty-five business days, and the actual delivery progress is affected by destination customs clearance policies, local logistics efficiency, and regional transportation restrictions.
After the order is successfully dispatched, a real-time tracking number will be automatically generated for customers to monitor the entire package transportation status. We undertake full responsibility for product damage, structural deformation, and accessory loss caused by pre-shipment packaging defects and warehouse operational errors. We are not liable for delivery delays, package stagnation, or delivery failures caused by uncontrollable external factors including extreme weather, natural disasters, regional logistics suspension, customs detention, incorrect customer-provided receiving information, and remote area service restrictions. We reserve the right to adjust shipping fees, service coverage, and processing rules without prior notice, and all updated terms will take effect immediately after official website publication.