FAQ
This Frequently Asked Questions page systematically summarizes and answers the most common customer doubts during the selection, purchase, daily use, travel application, and after-sales maintenance of our luggage products, covering product selection guidance, order operation rules, logistics delivery problems, daily maintenance skills, common fault troubleshooting, and after-sales right explanation. We sort out typical consulting questions based on long-term operational data and global user feedback, aiming to provide users with fast, professional, and detailed self-service guidance to optimize the overall shopping and travel experience.
In terms of product selection, users often consult size selection, scenario adaptation, and functional differences. Our luggage covers multiple sizes compliant with international airline standards. 20-inch carry-on luggage is suitable for short-term business trips and weekend vacations, allowing cabin boarding without check-in. 24-inch luggage is the most versatile size for daily travel and family outings. 26-inch and 28-inch large-capacity luggage is ideal for long-distance travel, overseas study, and relocation with large storage demands. Hard-shell luggage features anti-pressure and anti-collision performance for fragile item storage, while soft-sided expandable luggage offers flexible space adjustment and super wear resistance for complex travel environments.
For order and logistics related questions, users can modify product sizes, colors, styles, and receiving address information within 24 hours after payment completion and before official shipment. Once the luggage leaves the warehouse, no order modification or address adjustment requests can be accepted. The overall delivery cycle strictly follows the official shipping policy. Short-term logistics delays caused by peak order seasons, extreme weather, and customs inspection are normal uncontrollable phenomena. After shipment, customers can obtain exclusive tracking numbers to check real-time logistics status. For long-term logistics stagnation and abnormal updates, users can initiate official consultation for problem investigation and processing.
In daily use and maintenance, correct operation can effectively extend the service life of luggage. It is recommended to avoid overloading the suitcase to prevent shell deformation and zipper damage. The wheels and telescopic rods should be operated gently on flat ground to reduce wear. Stains on the luggage surface can be wiped with a damp cloth for daily cleaning. All our luggage passes strict factory quality inspection and enjoys official after-sales warranty services. Non-human damage quality problems such as wheel jamming, rod failure, and zipper damage can apply for return, exchange, and maintenance services within the specified period in accordance with official policies. Promotional products also enjoy complete after-sales rights to protect users’ legitimate shopping interests.